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E-Comm Customer Experience Representative + Community Manager Infinite Objects, Inc

Infinite Objects

Infinite Objects

Marketing & Communications, Customer Service
New York, NY, USA
Posted on Friday, June 30, 2023

The Company

Born from R&D work at GIPHY, Infinite Objects believes that video should be appreciated the same way posters, prints, and photographs have been for centuries — not just trapped in our phones and laptops. So, we created a new way to sell, own, and live with video.

An Infinite Object is a non-updateable display forever looping a single piece of content - what we call a video print. No apps, no fussy configuration. Infinite Objects hold up to 24 hours of video playing in a perpetual loop, delivering the same experience as art prints or photographs, in a beautiful display.

We're building novel and compelling ways to elevate video —whether that be new media art, popular culture, or user-generated content. Join us in ushering in a new era of how we buy, sell, and experience moving images.

The Role

We're growing quickly and need to start building out a solid team and process to ensure the best customer experience and support!

  • Manage and respond to all customer emails
  • Manage and track all returns
  • Communication with 3PL for orders and returns
  • Social community management across platforms
  • Tracking and shipping of all internal gifting or sample shipments
  • Working closely with production manager and assembly team to properly inform customers of timelines
  • Notify dev team of any bugs on site
  • Help with office orders and organization
  • Customer outreach and follow up for surveys/reviews/content approval
  • Reporting

Desired Qualifications

  • 1-2 years of experience in customer support
  • Proficiency in Excel and strong analytical skills
  • The ability to be resourceful, highly organized, and a creative problem solver
  • Entrepreneurial spirit - this is a small team at a fast-paced startup, you'll need to be a self-starter who can complete tasks
  • Excellent communication and a positive attitude - you'll be representing our brand directly to customers!