Strategic Account Manager (Saas/Tech Sector)
BioDigital
Sales & Business Development
United States · New York, NY, USA · Remote
Posted on Saturday, May 18, 2024
Who we are
BioDigital has built the first cloud platform for visualizing the human body in interactive 3D. Similar to Google Earth, but for the human body, our cutting edge technology is used on a global scale by patients and professionals who need a more engaging, visual format for learning about health and medicine. Our unique team is leveraging this work to achieve our mission of making health and the human body understandable to all people and we are seeking a talented, customer-centric Strategic Account Manager to help execute on our ambitious goals.
Who you are
You are an accomplished account manager, ideally with SaaS, healthcare or health tech sales or account management experience. You will be responsible for understanding client needs and working as the quarterback across BioDigital’s sales, product, content, and customer success teams to help clients realize the value of our novel cloud based software platform. You will partner with the sales team to identify new opportunities for growth within each of your accounts and will be responsible for achieving account growth and retention targets. You are detail oriented, a creative problem solver, and have a personal connection to our mission of helping people better understand their health.
Responsibilities
- Own and manage a book of accounts with revenue growth and retention targets
- Drive stickiness and help customers realize value from using BioDigital technology in their workflows
- Design, implement, and execute against strategic account management plans for key accounts, across multiple brands and functional groups
- Constantly look for new opportunities to incorporate BioDigital’s software throughout the organization - new brands, departments, campaigns, conferences, etc.
- Build value-based relationships with key executive level decision makers by leveraging existing client relationships and building new ones
- Be an ambassador for BioDigital’s brand to senior leadership within key accounts, at conferences, and other industry channels
- Quarterback assigned accounts. Own the overall success of the account and bring in specialists to run specific work streams, including the Account Executive, Product Manager, Science Lead, and the Implementation Specialist as required
- Coordinate with the content, product, and customer success teams to ensure successful delivery and launch of customer integrations
- Create and review analytics reports with clients and translate them into compelling account growth plans that deliver upsell, renewal, and expansion revenue
Qualifications
- 3-5 years experience in a strategic enterprise account manager or enterprise sales role
- Strategic thinker with demonstrated ability to create account management plans and build trusted relationships throughout strategic accounts, including with senior leadership
- Strong sales acumen to understand the customer’s objectives and sell to a broad set of customer stakeholders
- Demonstrated ability to close upsell deal and achieve account growth targets
- Inquisitive by nature and interested in uncovering issues to identify business opportunities
- Detail oriented and committed to high quality deliverables
- Excellent communication and interpersonal skills
- Creative problem-solving attitude
- Demonstrated ability to lead teams to achieve goals without positional authority
- Experience working with B2B SaaS products and/or medical device or pharmaceutical companies preferred
The salary range for this position is $75,000 - $85,000 base per year with the opportunity for variable compensation based on successful renewals and upsells. The actual offer may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
Equal Opportunity Workplace
BioDigital is committed to equal employment opportunity and to providing a work environment free of discrimination and harassment. All hiring decisions are based on business need, job requirements and individual qualifications, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, parental status, disability, gender identity or Veteran status. If you have a special need that requires accommodation, please let us know.